Política de envío
SHIPPING POLICY – NEPTUNE
Thank you for shopping with Neptune. We ship worldwide and aim to provide a smooth and transparent delivery experience.
ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
During peak periods, processing times may be slightly extended.
SHIPPING & DELIVERY
We offer worldwide shipping.
Estimated delivery times:
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Spain: 3–7 business days
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Europe: 5–10 business days
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Rest of the world: 7–15 business days
Please note that these are estimated delivery times and may vary due to external factors such as logistics or weather conditions.
SHIPPING COSTS
✅ Free shipping on all orders
We do not charge any shipping fees, regardless of destination.
DUTIES & TAXES
✅ All duties, taxes, and customs fees are fully covered by Neptune
You will not be required to pay any additional charges upon delivery.
ORDER TRACKING
Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment in real time.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If you need to make changes, please contact us as soon as possible at:
contactneptunestoree@gmail.com
We cannot guarantee modifications once the order has been shipped.
LOST OR DELAYED ORDERS
If your order does not arrive within the estimated timeframe:
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Check your tracking information
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Contact us at contactneptunestoree@gmail.com
We will assist you and provide a solution as quickly as possible.
📬 CONTACT
For any shipping-related inquiries:
contactneptunestoree@gmail.com
Thank you for choosing Neptune